Shipping policy

Thank you for shopping at Zoomerce.

To provide you with curated, trending products at competitive prices, Zoomerce partners with trusted third-party international fulfillment centers and logistics partners across the globe.

Please review the shipping terms below to understand our fulfillment procedures, processing windows, and estimated delivery times.

Order Processing Time

  • Processing & Quality Checks: All orders are sent to our fulfillment centers for verification, quality inspection, and packaging within 1–3 business days (Monday – Friday, excluding public holidays) after order placement.
  • Tracking Notification: Once your parcel is picked up by the logistics carrier, you will receive an automated shipping confirmation email containing your tracking number and tracking portal link.

Estimated Shipping & Transit Times

Transit time begins once your package has physically departed our fulfillment facility.

Region / Country Estimated Transit Time (Business Days)
United States 7 – 15 business days
Canada 8 – 16 business days
United Kingdom & Europe 7 – 14 business days
Australia & New Zealand 8 – 15 business days
Rest of the World 12 – 25 business days
Please note: These delivery windows are estimates, not guaranteed arrival dates. Peak seasonal surges (e.g., Black Friday, Cyber Monday, Christmas holidays), extreme weather events, or international customs holds may occasionally extend delivery times.

Order Tracking & Scan Intervals

  • Tracking Scan Delays: Please allow 3–5 business days after receiving your shipping confirmation email for tracking scans to activate. It is standard for international tracking numbers to show limited movement while parcels clear domestic export sorting hubs before arrival in the destination country.
  • Tracking Portal: You can monitor your shipment’s journey using our order tracking tool or via global tracking platforms like 17TRACK using your assigned tracking number.

Split Shipments (Multiple Items)

Because our products are fulfilled across specialized partner warehouses, items within the same order may occasionally be dispatched from different locations.

If you ordered multiple items, they may arrive in separate packages with distinct tracking numbers and on slightly different delivery dates. You will not be charged any extra shipping fees for split parcels.

Customs, Taxes, and Import Duties

  • International orders may be subject to local value-added taxes (VAT), import duties, customs clearance tariffs, or carrier brokerage fees imposed by your destination country.
  • Zoomerce is not responsible for any local customs, tariffs, or import fees applied to your order. All fees incurred during or after shipping are the sole responsibility of the customer.
  • If a package is rejected, returned, or abandoned due to an unpaid customs bill or refusal to pay import tariffs, the original shipping fees and return costs cannot be refunded.

Shipping Address Accuracy

  • Customer Responsibility: Customers are responsible for providing complete, valid, and deliverable shipping information (including apartment/unit numbers and postal codes) at checkout.
  • Address Corrections: Due to automated processing, address modification requests must be submitted to hello.zoomerce@gmail.com within one (1) hour of order placement.
  • Incorrect Addresses: Zoomerce is not liable for packages delivered to an incorrectly submitted address or parcels marked as undeliverable/returned to sender due to missing address details. Replacement shipments or refunds will not be issued for orders misdirected due to customer entry error.

Lost, Stolen, or Delayed Packages

  • Marked as Delivered: If your tracking status indicates that your parcel was successfully delivered to your mailbox, porch, or reception desk, but you cannot locate it:
    1. Check with household members, neighbors, or building reception.
    2. Inspect your safe-drop locations around your property.
    3. Contact your local postal carrier or local distribution branch with your tracking code.
      Zoomerce is not responsible for packages stolen or misplaced after confirmed delivery by the carrier.
  • In-Transit Inquiries: If your tracking has not updated for more than 10 consecutive business days, please email us at hello.zoomerce@gmail.com with your order number so we can file an official carrier trace on your behalf.

Contact Us

For questions regarding your shipment or assistance with order tracking, reach out to our customer support team at hello.zoomerce@gmail.com.