Refund policy

Refund & Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags intact, and in its original packaging. You will also need the order confirmation number or proof of purchase.

How to Start a Return

To initiate a return, contact us at hello.zoomerce@gmail.com.

Important: Do not ship returns back to the manufacturer, the fulfillment warehouse address printed on the shipping label, or any address found on our website. Once your return request is reviewed, we will provide you with specific instructions and the correct designated return facility address. Items sent back without prior authorization will not be accepted or refunded.

Return Shipping Fees

Unless the item arrived damaged or incorrect, customers are responsible for all return shipping costs. Return shipping costs are non-refundable. We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If an item is defective, damaged, or incorrect, you must notify us at hello.zoomerce@gmail.com within 72 hours of delivery. Please include your order number along with clear photos or video showing the defect, damage, and packaging. Once verified, we will arrange a replacement or issue a full refund at no additional cost to you.

Exceptions / Non-Returnable Items

Certain items cannot be returned:

  • Custom or personalized items

  • Personal care or hygienic goods (such as beauty, sanitary, or underwear products)

  • Hazardous materials, flammable liquids, or gases

Sale items, promotional clearance items, and gift cards are final sale and non-returnable.

Exchanges

The fastest way to get the item you want is to return the original item following our return process. Once the return is accepted, you may place a separate order for the new product.

European Union 14-Day Cooling-Off Period

If merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt for any reason. Items must remain unused, unworn, with tags, and in original packaging. The customer remains responsible for return shipping postage back to the designated facility.

Refunds

Once your return is received and inspected by our warehouse team, we will notify you of the approval or rejection of your refund. If approved, your refund will automatically be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the transaction. If more than 15 business days have passed since approval, please reach out to us at hello.zoomerce@gmail.com.